Empowering problem solvers - not offering solutions

There is a natural reaction for people when faced with a problem to offer solutions. This can be especially true for managers.

The article linked below highlights this and offers an alternative approach to the situation where an employee approaches their manager with a problem. A lot of managers will immediately jump into problem solving mode and propose one or more solutions to the problem. It proposes that the role of the manager is not to solve problems, as that is what the employee was effectively employed to do, but to help others solve problems.

They suggest as a starting point, sixteen questions that may help the employee solve the problem themselves:

  • What do you see as the underlying root cause of the problem?
  • What are the options, potential solutions, and courses of action you’re considering?
  • What are the advantages and disadvantages to each course of action?
  • How would you define success in this scenario?
  • How do you know you will have been successful?
  • What would the worst possible case outcome be?
  • What’s the most likely outcome?
  • Which part of the issue or scenario seems most uncertain, befuddling, and difficult to predict?
  • What have you already tried?
  • What is your initial inclination for the path you should take?
  • Is there another solution that isn’t immediately apparent?
  • What’s at stake here, in this decision?
  • Is there an easier way to do what you suggested?
  • What would happen if you didn’t do anything at all?
  • Is this an either/or choice, or is there something you’re missing?
  • Is there anything you might be explaining away too quickly?

I really do suggest you read the article to get all the details - there is much more to it than just this.

Links

Don’t Solve The Problem

Random Posts

How can a forcing function help me achieve things?

In the David Perell podcast with Daniel Gross they also talked about forcing functions. They started by discussing why Israel seems to be so strong in the tech industry and whether their unique circumstances may be the cause. They talked about how they approach problems as they are forced to deal with the consequences if they don’t - compared to other nations that try to solve problems as they may be impacted by them at some point in the future.


Read More

Twitter to Mastodon

It definitely feels like Twitter is slowly dying.

I have used Twitter for years, definitely more as a consumer than a publisher. During this time I have refined the accounts I follow to provide a clean and useful stream of information. This was aided by the use of Flamingo as my client of choice which provided a feed free of adverts and cruft.


Read More

Building a collection of habits

I have followed the writing of David Perell for a while and recently listened to some of the podcasts he has recorded. Somehow I stumbled on one with Daniel Gross. Towards the end of the podcast David mentions his aim to build the largest collection of habits he can.


Read More