Resolving the Xbox "too many requests error"

My son hit an error on his Xbox that stopped him logging in.

The error had the code “0x80860010” and said “This app made too many requests. Press retry to continue”.

We checked the network, successfully logged in with a different account but it still would not log him in.

If anyone else hits this problem the solution that worked for him was:

  • Go to Settings > Network > Network settings.
  • Select Advanced settings, choose Alternate MAC address, and then select Clear.
  • Restart your console.

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