Questions are underrated. Lots of people focus on answers when they should be focussing on identifying the right question to ask.

It is amazing how one small thing can set the tone or the culture going forward.

The butterfly effect famously states that the flapping of the wings of a butterfly somewhere in the world can impact the weather on the other side of the world - a small change can have a huge impact over time.

How do we move from solving downstream reactive problems to upstream proactive solutions?

When we recruit people we are obviously looking at their ability to perform the role on offer but we are also looking at how well they will work with the team.

This is a great description of the difference between an introvert and an extrovert.

"There's something that the Kop wants you to know

The best in the world, his name is Bobby Firmino

Our number nine

Give him the ball and he'll score every time

Sí Señor

Pass the ball to Bobby and he will score"

It is very easy to do something negative to try and show how intelligent we are.